Please read this policy carefully before adding money to your Ashtro wallet.
Last updated: July 2026
All payments made to add balance to your Ashtro wallet are final and non-refundable. Once a top-up is successfully processed and credited to your wallet, it cannot be refunded, reversed, or converted back to cash under any circumstances, regardless of whether the wallet balance has been used.
Wallet balance added to your Ashtro account can only be used to pay for consultations with astrologer personas on the platform, billed on a per-minute basis. Wallet balance has no cash value outside the platform and cannot be withdrawn, transferred, or redeemed for any other product or service.
Wallet top-ups are processed through our payment gateway partner. Once a payment is confirmed and your wallet is credited via the payment webhook, the transaction is treated as complete and settled.
In the rare event that money is deducted from your bank account or card but your Ashtro wallet is not credited due to a technical error on our end, please contact us at ashtrosupport@gmail.com with your transaction ID and payment proof. We will investigate and, if the fault is confirmed to be on our end, either credit the correct amount to your wallet or process a refund of the failed amount at our discretion.
This exception applies only to technical/payment failures where the wallet was not credited — it does not apply to successfully credited wallet balances, regardless of how they are subsequently used.
We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.